We have a complex Anti-Spam and Content Filter system on Medway Hosting's email servers. This system is controlled directly by us and can be adjusted to suit particular customers needs. Occasionally it can be that the system to test incoming emails is set too strictly, or does not catch certain Spam.

If you are receiving spam that you do not wish to receive, please send the offending message to us by using the "Forward as Attachment" option. This will enable us to have a look at the intact message and decide the best way to block it.

The way our system works sometimes means that certain emails may be blocked that you do not wish to have blocked. If this is only on one specific email or only happens occasionally, then please refer to the "How to Bypass the Anti-Spam System" section below. If it is a regular occurance, please contact us and we will adjust our systems to suit.

How To Bypass the Anti-Spam System
If you wish to send or receive an email that that is being rejected by the Anti-Spam System, you may put a particular keyword into the SUBJECT line of your email and it will bypass the system. This keyword is changed when neccessary is case any spammers include it in their email.

At present the keyword is ANTISPAMBYPASS131

Most spammers will not bother to read this page or include our keyword in all their messages, however should you receive a spam mail containing this word, please let us know and it will be changed immediately.